The concierge service lasts as long as the patient, their family, and their loved ones require it. Some end-of-life situations, such as late-stage terminal illnesses like cancer, can be relatively short-term, while longer-term illnesses like neurodegenerative diseases can last many years. Our concierge service is designed to meet the needs of the patient and their loved ones across the full range of all end-of-life scenarios.

• The initial consultation includes a basic assessment of the patient's medical, psycho-emotional and spiritual needs and loved ones' psycho-emotional and spiritual needs. This will include an assessment of anticipatory grief for all members.

• Neurodegenerative illnesses have a unique timeline. In our concierge service, we discuss end-of-life plans with our patients and their families while the patients are still conscious and in control of their faculties. We maintain consistent contact with the patients and their families as the disease unfolds and care needs for the dying and their loved ones change.

• William Peters, a licensed psychotherapist, does not offer psychotherapy as part of this concierge service.
• He offers up to three pre or post-death sessions of family counseling related to the death of a loved one, the issues that arise during their transition, and grief and bereavement processing. These sessions while therapeutic are family counseling sessions and not psychotherapy.
• He can make recommendations for additional individual and family counseling and psychotherapy if needed.
• Private psychotherapy with William is a separate service that can be discussed.

• No. Dr. Monica will review medication regimens and make recommendations for additional or alternative healthcare regimens where appropriate.

• We collaborate with hospice and all end-of-life providers, including doulas.
• We do not replace hospice or primary/specialist physicians.
• We are different from Hospice in that we coordinate your entire end of life care program, including medical, psycho-emotional, and spiritual.
• We serve as a continuous support and knowledgable guide, often missing in our current medical system, throughout your entire end of life journey.

• No, but the service is primarily for those facing a terminal, critical, or neurodegenerative illness.
• The initial consultation provides options around when you might wish to engage the concierge program based on your particular end-of-life circumstances.

• Many concierge members will have diagnoses shorter than one year, however we will continue to service your family’s needs for the remainder of the year’s agreement. This might include individual and/or family bereavement counseling sessions.

• Up to ten family members and loved ones can participate.

• Yes, up to ten family members and loved ones.

• We understand that people's end-of-life timelines vary based on various factors. Some may die relatively quickly after a terminal diagnosis, while others may live for years. Our program is designed to meet the needs of all end-of-life disease patterns mentioned.
• The bulk of our work occurs when we assess and identify probable end-of-life scenarios, and design a personalized care plan. Timely and consistent communication occurs throughout to ensure superior care. The last stage occurs when the patient is actively engaged in the dying process and requires in-the-moment support and review of medical and psycho-emotional processes. Our program accommodates these stages whether they unfold over a few weeks, a few months, or many years.

• Home visits can be arranged for an additional fee.

• No, concierge care is currently not included in health insurance plans.

• Yes, please feel free to contact us with any additional questions at [email protected]or 805-881-3149.